Who We Are

Fixter ("we," "us," or "our") provides an AI production engineer that helps software teams investigate alerts, incidents, and customer escalations. This Privacy Policy explains what information we collect when you visit our website or use our service, how we use it, and the rights you have over it. For any privacy questions you can reach us at info@fixter.dev.

Information We Collect

Information You Give Us

Your email address when you sign up for early access, request a demo, or contact us
The page or source you came from, so we know how you found us
Anything you choose to share with us by email or during a call

Information Collected Automatically

When you visit our website we collect basic usage data through analytics tools, including pages viewed, approximate location (derived from your IP address), browser and device type, and how you arrived at the site. We use Google Analytics for this. These tools may set cookies or similar technologies in your browser.

Production and Observability Data (Service Customers)

When a customer connects Fixter to their systems, Fixter reads logs, traces, metrics, alerts, and related signals from the tools the customer connects (such as monitoring, error tracking, and on-call platforms). This access happens in real time so Fixter can investigate an issue.

Important: Fixter reads this data to investigate and does not retain copies of your logs, traces, or source code beyond what is needed to complete an investigation. Fixter never writes to your production systems and never modifies your code without your approval.

How We Use Your Information

To respond to your request and set up early access or a demo
To send you service-related updates about Fixter
To operate, understand, and improve our website and product
To investigate incidents on behalf of customers who connect Fixter to their systems
To keep our systems secure and prevent abuse

We do not sell, rent, or trade your personal information, and we do not use it to build advertising profiles.

Legal Bases (GDPR)

If you are in the European Economic Area or the UK, we rely on the following legal bases to process your information:

Consent, for analytics cookies and for sending you optional updates
Legitimate interests, to operate and improve our website and respond to your enquiries
Performance of a contract, to provide the Fixter service to customers
Legal obligation, where we are required to retain or disclose information by law

Cookies and Analytics

We use a small number of cookies and similar technologies to make the site work and to understand how it is used. You can control or block cookies through your browser settings, and you can opt out of Google Analytics using Google's opt-out browser add-on.

Who We Share Data With

We share information only with service providers who help us run our business, and only as needed for them to perform their work. These include:

Hosting and forms: our website and signup forms are hosted on Netlify
Analytics: Google Analytics, to understand website usage
Email: tools we use to contact you and manage early access

We may also disclose information if required by law, or to protect our rights, safety, or property and those of others.

Data Retention

Contact and signup data: kept while we are in contact with you and for a reasonable period afterwards, then deleted on request
Analytics data: retained according to our analytics provider's standard retention settings
Investigation data: processed in real time and not retained beyond what is needed to complete an investigation for a customer

Security

All data in transit is encrypted using industry-standard SSL/TLS
We apply appropriate technical and organizational measures to protect your information
Access to personal data is limited to people who need it to do their work

International Data Transfers

Some of our service providers may process data outside your country, including outside the European Economic Area. Where that happens, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses to protect your information.

Your Rights

Depending on where you live, you may have the right to:

Access the personal data we hold about you
Correct information that is inaccurate or incomplete
Delete your personal data
Restrict or object to certain processing
Portability, to receive your data in a portable format
Withdraw consent at any time, where we rely on consent

To exercise any of these rights, email us at info@fixter.dev. If you are in the EEA or UK and believe we have not handled your data properly, you also have the right to lodge a complaint with your local data protection authority.

Children

Fixter is a tool for software teams and is not directed to children. We do not knowingly collect personal information from anyone under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last Updated" date above and, where appropriate, notify you directly.

Contact

Email: info@fixter.dev