Privacy Policy

Who We Are

Fixter is a monitoring platform for software teams, operated by Luunai OÜ, registry code 17378814, a company registered in Estonia ("we," "us," or "our"). It stores the logs, traces, and metrics you send it, detects issues, delivers alerts, and runs AI-assisted investigations when something breaks. We act as the data controller for the personal data described in this policy, except for the telemetry our customers send us, where the customer is the controller and we process it on their behalf. This Privacy Policy explains what information we collect when you visit our website or use our service, how we use it, and the rights you have over it. For any privacy questions you can reach us at info@fixter.dev.

Information We Collect

Information You Give Us

• Your email address and company name when you sign up, request access, or contact us
• Your account details when you use the service, such as your email, team membership, and settings
• The page or source you came from, so we know how you found us
• Anything you choose to share with us by email or during a call. If you book a call, the booking runs through a scheduling tool that collects your name and email

Information Collected Automatically

When you visit our website we collect usage data through analytics tools, including pages viewed, approximate location (derived from your IP address), browser and device type, how you arrived at the site, and how you interact with pages. We use Google Analytics and PostHog (hosted in the EU) for this. We also use an advertising pixel from Reddit to measure whether our ad campaigns lead to signups. These tools may set cookies or similar technologies in your browser.

Telemetry Data (Service Customers)

When a customer connects Fixter to their systems, they send us telemetry over OpenTelemetry: logs, traces, and metrics from their applications. Fixter stores this data and uses it to detect issues, deliver alerts, answer queries, and run investigations. Customers control what their systems send. Telemetry can incidentally contain personal data, for example a user ID or email address inside a log line; for that data the customer is the controller and Fixter processes it only to provide the service.

Source code: some features work with a customer's code repository, for example when an investigation uses repository context or when Fixter opens a fix pull request. Repository access only happens when the customer connects it and grants permission. When Fixter clones a repository, it does so into an isolated environment, uses it only for the specific investigation or fix at hand, and deletes the clone when that work is done.

How We Use Your Information

• To create and manage your account and respond to your requests
• To provide the service: store and query telemetry, detect issues, deliver alerts, and run investigations
• To send you service-related updates about Fixter
• To operate, understand, and improve our website and product
• To measure the effectiveness of our advertising
• To keep our systems secure and prevent abuse

We do not sell, rent, or trade your personal information.

Legal Bases (GDPR)

We are established in the European Union and process personal data under the GDPR, relying on the following legal bases:

• Consent, for analytics and advertising cookies and for sending you optional updates
• Legitimate interests, to operate and improve our website and respond to your enquiries
• Performance of a contract, to provide the Fixter service to customers
• Legal obligation, where we are required to retain or disclose information by law

Cookies and Analytics

We use cookies and similar technologies to make the site work, to understand how it is used, and to measure advertising. You can control or block cookies through your browser settings, and you can opt out of Google Analytics using Google's opt-out browser add-on.

Who We Share Data With

We share information only with service providers who help us run our business, and only as needed for them to perform their work. These include:

• Cloud infrastructure: the providers that host the Fixter service and store customer telemetry
• Website hosting and forms: our website and signup forms are hosted on Netlify
• Analytics: Google Analytics and PostHog, to understand website and product usage
• Advertising measurement: Reddit, to measure ad campaign conversions
• Scheduling: the calendar tool we use when you book a call with us
• AI providers: the large language model providers that power investigations, which process data only to provide the service to us
• Email: tools we use to contact you and manage your account

We may also disclose information if required by law, or to protect our rights, safety, or property and those of others.

Data Retention

• Contact and signup data: kept while we are in contact with you and for a reasonable period afterwards, then deleted on request
• Account data: kept while your account is active and deleted within a reasonable period after the account is closed, except where we must keep it by law
• Telemetry data: retained while the customer's account is active, subject to the retention limits of their plan, and deleted after account closure or on the customer's request
• Analytics data: retained according to each provider's standard retention settings

Security

• All data in transit is encrypted using industry-standard SSL/TLS
• We apply appropriate technical and organizational measures to protect your information
• Access to personal data is limited to people who need it to do their work

International Data Transfers

Some of our service providers may process data outside your country, including outside the European Economic Area. Where that happens, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses to protect your information.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Correct information that is inaccurate or incomplete
• Delete your personal data
• Restrict or object to certain processing
• Portability, to receive your data in a portable format
• Withdraw consent at any time, where we rely on consent

To exercise any of these rights, email us at info@fixter.dev. If your personal data arrived in Fixter as part of a customer's telemetry, we may refer your request to that customer, since they control that data. If you are in the EEA or UK and believe we have not handled your data properly, you have the right to lodge a complaint with your local data protection authority. Our supervisory authority is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon).

Children

Fixter is a tool for software teams and is not directed to children. We do not knowingly collect personal information from anyone under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last Updated" date above and, where appropriate, notify you directly.

Contact